PAIA Manual

Last updated: 2026-04-12

This manual is prepared under the Promotion of Access to Information Act, 2000 (PAIA) and related regulations.Training Solutions operates the CLC Education platform and brand. The manual and related policies should be reviewed by qualified counsel and updated when our records or procedures change. This is not legal advice.

1. Purpose of this manual

PAIA gives a right to request access to records held by private bodies, subject to exceptions in law. This manual explains how to make a request and describes categories of records we may hold in connection with the CLC Education platform.

2. Contact details for PAIA requests

Information Officer: Elizabeth Thobejane

Email: support@clceducation.com

Postal / physical address: Gauteng, South Africa

The Information Officer must be registered with the South African Information Regulator as required under POPIA. Maintain internal proof of registration and update this section when details are final.

3. Form 2 — Request for access to a record

PAIA requests should be submitted using the official Form 2 (Request for access to record) or equivalent process specified by the Information Regulator. Download the current form from the Regulator or use the link below (verify annually with counsel):

Download PAIA Form 2 (PDF) — verify this is the current official version

4. Categories of records (illustrative)

The following are non-exhaustive examples of records that may exist, depending on our operations. Final categories must be confirmed with legal review:

  • Company registration, governance, and policy documents;
  • Contracts with suppliers and subprocessors (e.g. hosting, payments, communications);
  • Operational records relating to the tutoring platform (configuration, audit logs where kept);
  • Customer and user-related records held in our systems (subject to privacy law and exemptions).

5. Grounds for refusal

Access may be refused where PAIA and related law allow — for example, protection of personal information of third parties, commercial confidentiality, legal privilege, or records that do not exist or cannot be found. Each request will be assessed on its facts.

6. Fees

Fees for reproduction and access may apply as permitted by PAIA regulations. We will inform you of any fee before processing, where required.

7. Related policies

See our Privacy Policy for how we process personal information under POPIA, and our Terms of Service for use of the platform.